Frequently Asked


What is Gaia Card?

The UK’s ultimate clean membership.

We give our members access to offers and deals at local, sustainable, ethical, health and fitness brands whilst helping with reforestation across the globe.

We are a collective of like-minded individuals striving to do more for the people & the planet, you can read all about Our Story here or if you want to know more about how the card works you can learn about that here.


We want to accelerate transitions to a more sustainable and healthy future making it more affordable, accessible, and appealing to the masses. Whilst minimizing the damaging effects of human consumerism.

How do I join?


Head over to the Plans page of the website, select your plan & start your journey with Gaia.


What is a renewal?

Whether you’re paying monthly or annually we’ll always try and make sure you have access to your offers & deals so your membership will automatically keep going until you let us know you want to leave.


How do I cancel my membership?

Simply send us an email to from the email address associated with your membership and we’ll make sure no further payments are taken from your account, we’ll even send you an email highlighting the great impact you’ve had with us and you can reinstate your membership at any time.


How to replace your lost or stolen card?

If you have lost your Gaia Card… don’t you worry! You’ll still have access to your digital card which you’ll be able to claim your offers with whilst you’re waiting for your replacement card. Make sure your up-to-date address is registered on the My Membership section of the website and send an email to and we’ll make sure your replacement card is with you within 14 days for a small fee.


I can’t access the online codes

Make sure that you’re logged into your account and your membership is active by clicking on the My Membership section in the top right of the website. You’ll then be able to view all of our partners discount codes on their dedicated pages on the Browse Deals section of the website.

What offers do I get with my Gaia Card?


You can check out all the great offers and deals you’ve got access to on the Browse Deals section of the website. We add more offers weekly!

Can I use my Gaia Card 7 days a week?


Yes you can… You’re welcome.


Does my Gaia Card work for delivery/collection?

Each offer is specific to each partner so we include all terms and conditions on their deal pages however we always recommend contacting our partners to check before you order.


I have had problems claiming a Gaia Card offer, who should I contact for help?

Our customer service number is 0345 017 9674, alternatively, you can email us at and we’ll investigate what’s gone wrong and ensure you’re able to access all available offers and deals.


I entered a competition and won but haven’t heard back

We endeavour to make sure you never miss out on anything you’ve won, however much like our ethos says we’re not perfect all the time so make sure you send us a nudge at


My mobile device has been lost, can I block my online digital card?

Absolutely , let us know at and we’ll make sure that no one else has access to your membership.


How many times can I use an offer?

No limit! Keep on choosing the better option for the planet and your pocket for as long as you’re a member *subject to partner t&c’s


Password trouble

Forgot your password? Click here to request your password reset. Forgot your username? Email


I can’t remember my password

Click here to reset your password


How do I unsubscribe from marketing emails?

We understand sometimes you need a break from your mail, if you don’t want us to email you either click here to unsubscribe from our mailing list or pop us an email at


I need to update my contact details

You can manage your details on the My Membership page of the website.


What are the terms & conditions

Click here to view our terms & conditions


Expired membership, how do I renew?

Head over to My Membership, select Manage Subscription, choose your plan, complete the checkout process and you’re back! We’ll automatically renew your membership to ensure you always have access to your offers & deals.


How is Gaia a sustainable brand?

We are BIG on sustainability, practicing being a sustainable brand ourselves and promoting only sustaiable and ethical brands. We are climate positive and carbon neutral. We only use sustainable suppliers, sustainable materials and keep our printed media to the bare minimum. We have planted over 37,000 trees since launching and continue to look for ways to promote sustainabilty to the masses.


How can I trust the good work Gaia is doing?

Here at Gaia transparency is of uttermost importance. We are big on giving back and community involvement.  Check out our socials here, our projects here or View Our Transparency page here


Where are my trees planted and can I visit them?

We plant your trees with a charity Eden Reforestation projects - they are a world leader in Tree Planting. To date, the majority of our trees have been planted in Madagascar, with a small percentage being planted here in Smoerset, UK. Check out all of the information on your trees on the certification we send you each month! We include coordinates for your trees, how much carbon you’ve offset, and how many working hours you’ve created for locals within the communities of Madagascar, or you can read all about it over on Our Forest page


How can Gaia make me more sustainable?

We help you start your journey to being more sustainable, consuming ethically, and reducing your overall carbon impact. 

We match you with the product and services that are doing more for the people and the planet. Naturally reducing your carbon footprint; promoting a vegan meal over a meat one, a plastic-free alternative/

zero-waste over a plastic product and we plant trees offsetting any daily carbon-intensive activities


When does my card arrive?

You will receive your one of a kind wooden membership card within 14 days of your request, if your card hasn’t arrived within this time please contact